Privacy Policy
Your privacy is important to us. This policy explains how NTWAZA collects, uses, and protects your personal information.
1. Introduction
NTWAZA ("we", "our", or "us") operates a modern delivery solutions platform in Rwanda.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully. If you do not agree with the terms of this policy, please do not access our platform.
We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates.
2. Information We Collect
Personal Information
We collect personal information that you voluntarily provide to us when you:
- Register on our platform
- Place delivery orders
- Complete customer surveys
- Contact our customer service
- Otherwise use our services
The personal information we collect may include:
- Contact information (name, email address, phone number)
- Delivery addresses within Rwanda
- Payment information
- Account credentials
- Communication preferences
Automatically Collected Information
When you access our platform, we automatically collect certain information about your device and usage patterns, including:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent
- Referring website addresses
4. How We Use Your Information
We use the information we collect for various purposes, including:
| Purpose | Legal Basis |
|---|---|
| To process and fulfill your delivery orders | Performance of contract |
| To communicate with you about your orders | Performance of contract |
| To provide customer support | Legitimate interests |
| To improve our services and platform | Legitimate interests |
| To send marketing communications (with consent) | Consent |
| To prevent fraud and enhance security | Legitimate interests |
| To comply with legal obligations | Legal obligation |
5. Data Sharing and Disclosure
We may share your information in the following circumstances:
Service Providers
We may share your information with third-party service providers who perform services on our behalf, such as:
- Payment processors
- Delivery partners
- Customer support services
- Analytics providers
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities in Rwanda.
Business Transfers
If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
With Your Consent
We may share your information with third parties when we have your explicit consent to do so.
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
These measures include:
- Encryption of sensitive data
- Secure network infrastructure
- Access controls and authentication
- Regular security assessments
While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
7. Your Rights
You have the following rights regarding your personal information:
- Access: You can request access to the personal information we hold about you.
- Correction: You can request that we correct inaccurate or incomplete information.
- Deletion: You can request that we delete your personal information in certain circumstances.
- Restriction: You can request that we restrict the processing of your information.
- Portability: You can request a copy of your information in a structured, machine-readable format.
- Objection: You can object to certain types of processing.
- Withdraw Consent: Where we rely on consent, you can withdraw it at any time.
To exercise any of these rights, please contact us using the details provided in the "Contact Us" section.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.
When we make changes, we will update the "Last Updated" date at the top of this policy. For material changes, we will provide more prominent notice, such as email notification or a banner on our platform.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
- By email: ntwazaadelivery@gmail.com
- Through our website: Contact Form
- By phone: +250 782195474
We will respond to your inquiry within a reasonable timeframe.